Passernomen Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent, secure and lawful way. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or contact us through any communication channel.

We operate in accordance with the UK GDPR, the Data Protection Act 2018 and all relevant UK data protection regulations.

1. Data Controller

Passernomen Ltd
Company number: 16784722
Registered office: 142 Thornes Lane, Wakefield, WF2 7RE, United Kingdom
Email: office@passernomen.uk
Phone: 07722 116915

2. Personal Data We Collect

We may collect the following types of personal data:

Information you provide directly

When submitting a form on our website or contacting us, you may provide:

Name

Email address

Phone number

Message content / case details

Any attachments or documents you choose to send

Information collected automatically

When you visit our website:

IP address

Device type

Browser information

Pages viewed and time spent

Cookies (see section below)

We do not collect unnecessary or excessive information.

3. How We Use Your Data

We use your data solely for the following purposes:

To reply to your enquiry

To provide services you request from us

To maintain internal records and case management

To improve website functionality and user experience

To comply with legal or regulatory obligations (e.g. FCA, ICO, Ombudsman processes)

Your data is never sold, never shared with advertisers, and never used for automated decision-making.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity – to provide services you have requested

Legitimate interest – to operate, manage and improve our business

Legal obligation – when required by law or regulatory authorities

Consent – when you explicitly agree (e.g. ticking the GDPR consent box in the contact form)

You may withdraw your consent at any time by contacting us.

5. Data Retention

We retain your data only for as long as necessary:

General enquiries: up to 12 months

Client case records: up to 6 years (HMRC and legal compliance)

Financial and accounting records: 6 years

After these periods, data is securely deleted or anonymised.

6. Data Sharing

We only share your data when required and strictly limited to:

Legal or regulatory bodies (e.g. HMRC, FCA, Ombudsman)

Trusted service providers operating on our behalf (e.g. website hosting, secure email)

When required by law

We do not share or transfer data outside the UK without adequate safeguards.

7. Your Rights Under UK GDPR

You have the right to:

Access your personal data (Subject Access Request – SAR)

Correct inaccurate data

Request deletion (“right to be forgotten”)

Restrict processing

Object to processing

Data portability

Withdraw consent at any time

To exercise your rights, contact us at: office@passernomen.uk

8. Cookies

Our website uses basic cookies for functionality and analytics.
You can control and disable cookies via your browser settings.

We do not use tracking or advertising cookies.

9. Security

We take data protection seriously.
Measures include:

Encrypted communication (HTTPS)

Secure servers and firewalls

Access restrictions

Regular monitoring of systems

However, no system is 100% secure, and users transmit data at their own risk.

10. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices.

11. Contact Us

If you have any questions about this policy or your data:
Email: office@passernomen.uk
Phone: 07722 116915
Address: 142 Thornes Lane, Wakefield, WF2 7RE, United Kingdom

If you are not satisfied, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO) – https://ico.org.uk/us mauris. Purus faucibus ornare suspendisse sed.